The Human Resources Director will lead our internal HR team and perform various strategic functions required to support the business. The ideal candidate will have an undergraduate degree in Human Resources, Business Administration, or a related field. Community Concierge Services ("CCS") is a fast growing, founder-led company providing essential services to multifamily communities nationwide.
Develop and execute HR strategies aligned with company growth objectives.
Serve as a trusted advisor to executive leadership on workforce planning, risk management, and organizational development.
Build scalable HR infrastructure to support multi-location operations.
Lead and mentor the HR team (recruiting, HR generalists, payroll, safety, risk management, etc.).
Oversee all workers' compensation claims management, including investigation, reporting, return-to-work programs, and cost containment.
Partner with insurance brokers, payroll providers, and legal counsel to manage claims and reduce exposure.
Implement proactive injury prevention and safety programs.
Analyze claims trends and implement corrective measures to reduce frequency and severity.
Ensure compliance with OSHA and state-specific labor regulations.
Lead safety training initiatives across field operations.
Ensure compliance with federal, state, and local employment laws (FLSA, FMLA, ADA, EEOC, OSHA, DOT where applicable).
Maintain and update employee handbook, policies, and procedures.
Manage audits, reporting, and regulatory filings.
Oversee unemployment claims and employment-related litigation matters.
Develop recruiting strategies for high-volume, hourly, field-based roles.
Improve onboarding processes to reduce turnover and improve engagement.
Implement retention initiatives tailored to blue-collar service employees.
Oversee workforce planning to support rapid growth and seasonal demands.
Lead investigations and resolution of employee relations matters.
Coach managers on performance management and disciplinary procedures.
Foster a culture of accountability, safety, and operational excellence.
Support leadership development and succession planning.
Oversee benefits administration and broker relationships.
Evaluate and manage health, disability, and insurance programs.
Oversee to ensure payroll processes are compliant and accurate.
Conduct compensation benchmarking for part time hourly and full time / management roles.
Develop and manage safety programs specific to waste, hauling, and service operations.
Conduct regular safety audits across sites.
Implement return-to-work and modified duty programs.
Partner with Operations leadership to align HR strategy with field execution.
This role is hybrid but requires availability up to five (5) days in office per week as needed.
The starting base salary for this role is $75,000 dependent on experience and certifications (additional paid benefits and performance-based bonus offered).