Human Resource Executive - Employee Engagement & Staff Welfare

Company Description

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.   

Job Description

Job Title

HR Executive – Employee Engagement & Associate Experience

Property

Fairmont Mumbai Hotel & Resorts

Department

Human Resources

Reports To

Director of Human Resources / HR Manager

Role Overview

The HR Executive – Employee Engagement & Associate Experience is a key culture ambassador at Fairmont Mumbai Hotel & Resorts. The role is designed to curate an exceptional associate journey by creating meaningful engagement moments, elevating staff welfare, and nurturing a refined, inclusive, and high-touch work environment aligned with luxury and lifestyle hospitality standards.

Key Responsibilities

Luxury Associate Experience & Engagement

• Design and deliver curated associate engagement experiences including lifestyle events, wellness initiatives, cultural celebrations, and signature Fairmont moments.

• Drive associate recognition programs, service milestones, and luxury-led appreciation initiatives that reinforce pride, purpose, and belonging.

• Partner with department heads to embed engagement into daily operations and elevate the associate experience.

• Conduct engagement surveys, listening sessions, and pulse checks; translate insights into impactful action plans.

Staff Welfare & Well-being

• Champion holistic associate well-being covering physical, mental, emotional, and social wellness.

• Oversee premium staff welfare initiatives including medical insurance coordination, wellness partnerships, and employee assistance programs.

• Ensure high standards of associate facilities such as dining, lockers, accommodation, transport, and uniforms in line with luxury hospitality expectations.

• Provide compassionate support to associates during medical, personal, or emergency situations.

Culture, Values & Employee Relations

• Act as a culture custodian, promoting Fairmont values, luxury service ethos, and inclusive workplace practices.

• Serve as a trusted point of contact for associates, addressing concerns with discretion, empathy, and professionalism.

• Support grievance handling, counseling, and conflict resolution while maintaining confidentiality and fairness.

HR Operations & Brand Alignment

• Support seamless onboarding and immersive inductions that reflect Fairmont’s luxury and lifestyle identity.

• Maintain accurate documentation and reports related to engagement, welfare, and associate experience metrics.

• Assist with HR audits, compliance, and brand-aligned HR initiatives.

• Contribute to pre-opening or transformation projects, embedding lifestyle and luxury standards from day one.

Skills & Competencies

• Exceptional interpersonal, communication, and influencing skills

• High emotional intelligence with a guest-and-associate-first mindset

• Strong event curation and engagement design capability

• Discretion, professionalism, and attention to detail

• Ability to thrive in a luxury, fast-paced hospitality environment

• Proficiency in MS Office and HR systems

Qualifications

Qualifications & Experience

• Graduate / Postgraduate in Human Resources, Psychology, Hospitality Management, or related field

• 2–4 years of HR or associate engagement experience, preferably in luxury or lifestyle hospitality

• Exposure to pre-opening hotels or international brands is an advantage

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.