HR Director

Responsibilities

• Collaborate with Human Resources functional leadership team to ensure that programs and initiatives are communicated and implemented across the region. · Provide administrative best practice processes and strategic planning leadership to ensure quality HR service. 
• Partner with Senior Operations Leaders to provide cohesive thought leadership around human capital management, succession planning, engagement and talent management. 
• Develop staffing and human capital strategies by researching Human Resources issues, identifying trends and providing recommendations to Human Resources and operations leadership. 
• Serve as unifying leader to coordinate the partnership of all functional Human Resources areas together to support business requests and needs. 
• Establish Human Resources objectives in line with organizational objectives and facilitate successful implementation of corporate programs by partnering with operations leaders and directing site Human Resources. 
• Partner with senior management to determine workforce planning and recruitment strategies with a focus on high quality, cost effectiveness and swift execution. 
• Support recruiting plans, goals, strategies and measurements to achieve region and company goals and revenue objectives. 
• Ensure effective implementation and maintenance of non-discriminatory practices as related to recruitment, hiring, training, promotions and terminations. 
• Direct Human Resources operations in assigned region by overseeing staffing needs assessment, ensuring consistent and equitable compensation practices, partnering with recruiting and communication of programs to coach, counsel and discipline staff. 
• Develop Human Resources operations financial strategies by estimating, forecasting and anticipating requirements, trends and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances. 
• Accomplish special project results by identifying and clarifying issues and priorities; communicating and coordinating requirements; expediting fulfillment; evaluating milestone accomplishments; evaluating optional courses of action; changing assumptions and direction. 
• Support management by providing an escalation path for Human Resources advice, counsel, and decisions; analyzing information and applications.

Qualifications

• 8+ years of professional HR experience in a global professional services/outsourcing company. 
• Call Center HR experience strongly preferred. 
• Experience dealing with complex HR issues. 
• Extensive knowledge of HR, laws, regulations and trends to proactively consult with internal clients.
• Strong verbal and written communication skills with multiple levels across the organization.
• Experience managing a remote/virtual team. 
• Excellent capability to prioritize and organize work in a complex environment. Ability to maintain the highest level of confidentiality. 
• A work ethic of dependability through punctuality, flexibility, and adaptability to perform as an efficient, detail oriented team player and recognized subject matter expert and thought leader.