Head of People Experience | Human Resources SBU | September 2025

Corporate Overview

The Mauritius Commercial Bank Ltd (MCB) is the leading financial institution in Mauritius and a key player in the African banking landscape. With 187 years of history, MCB has built a strong reputation for innovation, customer-centric solutions, and financial stability. As a trusted partner, we provide a comprehensive range of banking services, from retail and corporate banking to wealth management and international trade solutions. Our regional presence and commitment to sustainable growth make us a preferred banking partner across Sub-Saharan Africa.

The Opportunity

Reporting to the Group Head of HR, the Head of People Experience is responsible for designing and delivering exceptional end-to-end employee experience - from the moment a candidate first engages with our brand to their continuous growth and sense of purpose within the organisation. This role leads Centres of Expertise for Recruitment, Learning & Development, Culture / DEI / Wellness.

The Profile

A visionary people leader who brings an unwavering passion for unlocking human potential and shaping transformative employee experiences that directly elevate customer outcomes. 

With a sharp focus on measurable impact, this individual thrives on translating strategy into action driving initiatives that not only inspire but also deliver tangible result; capable of designing and delivering innovative talent strategies that foster engagement, agility, and purpose across the organization. Above all, embodying a growth mindset, championing inclusion, collaboration, and continuous improvement. 

In this role you will,

Recruitment Strategy & Employer Branding

• Own and evolve the group’s hiring strategy to attract high-performing, diverse talent

• Partner closely with business leaders and HRBPs to forecast and fulfil hiring needs

• Build a best-in-class employer brand with strong activation across digital, internal, and external channels

Learning & Leadership Development

• Drive the Group’s learning strategy to build capabilities at scale

• Oversee leadership development pathways aligned to Vision 2030

• Champion a culture of continuous learning and skills agility

Culture, DEI & Wellness

• Evolve and activate the Group's culture in line with values and purpose

• Lead internal campaigns, listening strategies, and action plans to boost employee engagement

• Oversee our DEI and Wellness agendas to ensure inclusion, belonging, and holistic wellbeing

Experience Design & Activation

• Partner with HRBPs and Operations to embed human-centred design in the full employee journey

• Use data, feedback and behavioural insights to shape moments that matter (onboarding, milestones, growth, exits)

Team Development

• Lead a team of subject-matter experts with clarity, coaching and ambition

• Coach and mentor senior managers and team leaders

• Promote collaboration and communication within the HR department and with other business units

• Manage talent acquisition and retention strategies to attract and retain top HR professionals with a focus on continuous development

Cross-Functional Collaboration

• Collaborate with various departments, to ensure a cohesive approach to our people experience

• Partner with Bank's key leadership to ensure that people experience is integrated into all business initiatives

• build strong relationships with partners, and stakeholders to gather insights and drive improvement

Compliance

• Ensure all people experience interactions comply with relevant regulations and industry standards. 

We are looking for a candidate who has a minimum of:

• A Bachelor's degree in HR or a related field;

• A Master's degree or MBA is an advantage;

• 10+ years’ experience in HR or People Experience roles, ideally in large organisations;

• Demonstrated leadership in at least two of the following: Talent Acquisition, Learning & Development, Culture, DEI, or Engagement;

• Experience designing or scaling people-centric initiatives and platforms;

• Strong ability to translate strategy into execution with a commercial lens;

• Influential communicator with deep empathy and people-first orientation.

You will have to demonstrate:

• Strong understanding of people experience principles, methodologies, and best practices;

• The ability to develop and implement comprehensive people experience strategies, understanding market dynamics, identifying opportunities, and aligning people experience efforts with the overall business objectives;

• Excellent analytical skills to interpret data, develop funnel analysis, track key performance indicators (KPIs), and make data driven decisions;

• Outstanding project and program delivery expertise;

• Excellent leadership, communication, and interpersonal skills;

• Ability to think strategically and execute tactically, with a focus on innovation and continuous improvement.

Should this opportunity match your career aspirations, skills and competencies, click on ‘Apply’ to complete your online application.

Please ensure all required information is accurately entered in relevant sections. Any incomplete application will not be considered. Kindly attach a complete CV when applying.

Note that candidates under consideration for this position will be required to provide 2 professional references.

As part of the recruitment process, shortlisted candidate(s) will be required to provide a valid Certificate of Character of less than 3 months.

The deadline for submission of application is 02 October 2025.

The Management reserves the right not to appoint anyone following this advert.