About us
The Leukaemia Foundation is on an exciting transformation journey to deliver greater impact to our key stakeholders and the Australian community. Join a national organisation standing with Australia to help cure and conquer every blood cancer – with care. Together we’re attacking every blood cancer, from every direction, in every way we can. Now more than ever, the path to conquering blood cancer requires us to work together and ensure 100% access to the right information, the best treatments, the latest trials, tests and diagnostic tools; and the best supportive care to help people not just to survive - but also to live well.
Opportunity
As the Fundraising Experience Coordinator, you'll play a vital role in delivering a remarkable supporter experience. As the first point of contact for many of our fundraisers and donors, you'll ensure every interaction is warm, professional and impactful. This role is perfect for someone beginning their career in fundraising or the not-for-profit sector who is passionate about people, storytelling and community engagement.
As part of the Fundraising Experience & Operations team, you’ll work closely with stakeholders across Community Fundraising & Growth, Campaigns & Products, Philanthropy, Individual Giving and Strategic Growth Partners to deliver a consistently positive experience for key fundraising audiences. Exposed to all disciplines of fundraising, this is a fantastic hands-on learning opportunity with space for you to own your own portfolio of fundraising accounts.
A few extra things to know
- Full-time position, reporting to the Fundraising Experience Manager
- A fantastic entry point into fundraising or the not-for-profit sector, with hands-on exposure to every discipline of fundraising
What you'll be doing
- Deliver excellent customer service across multiple channels (phone, email, LiveChat) to fundraisers, donors and the general public
- Provide proactive, outbound stewardship and support to a portfolio of fundraisers, including participants in the World’s Greatest Shave
- Help deliver exceptional fundraising journeys through personalised supporter engagement
- Attend and support fundraising events or community activities as required
- Assist with the processing of donations and issuing receipts in line with policy and compliance requirements
- Support the accurate and timely administration of supporter data using CRM systems (Salesforce)
- Uphold compliance with Australian fundraising regulations and internal standards
What we are looking for:
- Passion for the not-for-profit sector and delivering great supporter experiences
- Strong written and verbal communication skills
- Friendly and professional phone manner
- Confidence in learning and using CRM systems (e.g. Salesforce) and Microsoft Office programs
- Ability to manage competing priorities with attention to detail
- Collaborative team spirit and a proactive approach to work
It's a bonus if you have:
- Experience in customer service or administration
- Familiarity with fundraising campaigns or events
- Understanding of compliance in fundraising or data protection
What we offer
- Salary including generous salary packaging up to $15,900 & meal and entertainment card $2,650
- Ongoing training and development
- Social and well-being activities
- Paid Parental Leave
- Employee Assistance Program
How to apply
Submit a one-page cover letter addressing the essential criteria and your CV (PDF) via Seek or the Leukaemia Foundation website.
For the position description, email recruitment@leukaemia.org.au.
CLOSING DATE FOR APPLICATIONS: COB 14 August 2026.
Don't delay - apply today! We may shortlist and appoint prior to the closing date. Successful applicants will undergo reference, police, and VEVO checks.
Leukaemia Foundation is committed to building an inclusive and diverse workforce that continues to reflect the community we support. We strongly encourage people from all cultural and linguistically diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people.
