Experience Research Senior Associate - HR Tools

Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research, influencing product design and functionality.

As an Experience Research Senior Associate in our Employee Experience Team, you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify customer needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.

Job responsibilities

• Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
• Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
• Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
• Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
• Stay current with industry trends and incorporate knowledge into team insights
• Employ a variety of research methodologies, such as usability testing, interviews, surveys, heuristic evaluation, ethnographic observations, participatory design, and card sorting
• For this position, the hiring team is specially interested in a researcher with expertise in digital ethnography and observation; or a researcher with a skill set focused on innovation in research methodologies.
• Analyze, synthesize and report on research studies
• Integrate quantitative thinking into studies in partnership with the quant arm of the research teamThe candidate will have interest in and understanding of current trends in AI/ ML and data processing

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
• Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
• Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
• Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs

Preferred qualifications, capabilities, and skills

• At least a Master’s Degree in a relevant field (Psychology, Cognitive Science, Human Factors, Human Computer Interaction HCI, Human Machine Interaction HMI, Anthropology, Sociology, …), or equivalent practical experience
• Have experience working in qualitative or mixed methods user research for digital products
• Understand the strengths and weaknesses of different research methods, and when and how to apply them in the product development process
• Experience in systems thinking, creating journey maps, and/or service blueprints 
• Have excellent communication and presentation skill
• Ability to work and lead independently and feel comfortable navigating ambiguity
• Be comfortable working with a wide range of stakeholders which includes product managers, design leads, development leads and other representing various business needs.