Engagement Officer - Quality Improvement and Development

About us

Brisbane North PHN is committed to improving health outcomes through strong partnerships and innovative primary healthcare solutions. We’re an organisation that values Integrity, Diversity, Courage, Collaboration, and Impact – and we’re looking for someone who shares those values.

About the role 

As the Engagement Officer – Quality Improvement and Development, you will play a key role in supporting general practices to deliver high‑performing, patient‑centred care. You’ll work closely with practice teams to drive continuous quality improvement, strengthen practice development, and build capability across the region.

In this relationship‑focused role, you’ll foster strong collaboration, enhance communication, and guide practices through initiatives that improve clinical outcomes and operational efficiency. Your work will directly contribute to positive community health outcomes while supporting the organisation’s strategic goals.

Please note, this role will require travel to support general practices in the Brisbane North region. 

Role-specific

• partner with General Practices to provide support and facilitation in quality improvement and practice development activities using evidence-based change management methodologies
• support the collection and meaningful use of primary care practice data to support general practice and population health planning for the PHN’s region
• work collaboratively with team members to ensure a planned approach to engagement and support across the Brisbane North and Moreton Bay regions
• deliver the necessary change management processes required for the adoption and implementation of primary care reform activities as per team priorities and planning
• represent the organisation on relevant committees, advisory groups, and events on a local, state-wide and national level as they relate to the role and organisational objectives

About you 

• experience in the primary health care setting, including a strong understanding of general practice
• qualifications and/or demonstrated experience in delivering change management, facilitation, and coaching to effectively support individuals and teams during transitions and process changes
• demonstrated knowledge of contemporary issues for general practice and the primary health care sector
• highly developed organisational skills including ability to effectively prioritise workload and competing priorities
• excellent verbal and written communication skills and interpersonal skills with proven experience in developing strong stakeholder relationships
• intermediate to advanced skills in the MS Office suite – Word, Outlook, Excel and PowerPoint

Why Join Us?

At Brisbane North PHN, you’ll be part of a values-led team where people and purpose come first. We offer meaningful work that directly contributes to better health outcomes in our community, alongside a supportive and flexible work environment.

Here’s what you can expect:

We offer meaningful work, a values-led culture and a strong focus on people.

Benefits include:

• Purpose-led work that delivers real community impact
• Hybrid flexible work and wellbeing support
• Salary packaging with generous NFP tax concessions
• 5 weeks’ annual leave + 17.5% leave loading
• Annual Professional Development funding to support your career growth
• Modern office-based Northside of Brisbane
• Access to EAP for you and your family

Ready to Make an Impact?

• Apply now with your resume and a brief cover letter (max. 2 pages).
• Direct any queries to hr@brisbanenorthphn.org.au
• Review the position description – copy and paste the URL into your browser: https://brisbanenorthphn.org.au/web/uploads/downloads/Position-descriptions/PD_EngagementOfficer_QualityImprovementandDevelopment.pdf
• $94,948.13 Base + Super + Salary Packaging + Leave Loading
• Applications will be reviewed as received, and we may close the advertisement prior to the closing date (26/01/2026) if a suitable candidate is identified.

Brisbane North PHN is committed to diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and those with lived and living experience of mental illness.