Engagement Manager (H/F)
TCSAs a Global Engagement Manager, you will lead strategic client relationships and oversee the successful delivery of complex, multi-region programs—particularly in the areas of IT infrastructure, cloud transformation, and digital services. You will act as the bridge between client vision and delivery execution, ensuring alignment, satisfaction, and long-term value creation.
Key Responsibilities:
Serve as the primary engagement leader for global clients, ensuring strategic alignment and delivery excellence.
Oversee multi-disciplinary programs involving infrastructure modernization, cloud migration (public/private/hybrid), and digital transformation.
Coordinate cross-functional teams across geographies, ensuring consistency in delivery, governance, and communication.
Apply Agile, PRINCE2, and hybrid methodologies to manage program execution, timelines, and risk.
Ensure 24x7 operational readiness and SLA compliance for infrastructure-heavy engagements, including incident and change management.
Drive financial performance: revenue forecasting, cost control, invoicing, and deviation management.
Lead executive-level client communications, manage expectations, and resolve escalations.
Ensure quality assurance and program integrity, aligning with technical standards and business goals.
Oversee multi-site, multi-shore delivery models, ensuring seamless coordination and performance.
Support business development by identifying growth opportunities within existing accounts.