employeeXperience Support Specialist

This position is full time, Monday-Friday from 9:00 am to 5:30 pm.

Job Summary:

The employeeXperience Support Specialist is an entry-level position, but it plays a key role in providing our client's employees support within the system. This requires understanding the employees' challenges and developing, communicating, and implementing solutions using various system resources.  Solutions can be a combination of procedures and technology to allow customers and Primepoint to operate efficiently.

Duties/Responsibilities:.  

• Provide support and technical issue resolution via email, phone, and remote system support.
• Identify client's needs, clarify information, research issues, and provide solutions, and/or alternatives.

Required Skills/Abilities: 

• Able to work independently and efficiently.
• Able to think analytically and have excellent problem solving skills.
• Proficient in MS Office (primarily Excel), web browsers and all of Primepoint's technology-related products.
• Experience with hardware and software issues.
• Able to promptly answer support-related email, phone calls and other electronic communications.
• Excellent communication (oral and written): interpersonal, organizational, and presentation.
• Self-motivated, detail-oriented and organized.
• Able to network with colleagues constructively.

Education and Experience:

• Bachelor's degree preferred (Accounting or Information Systems preferred) or equivalent relevant experience required.

Job Location: Primepoint's Headquarter's is located in Westampton, NJ. We will consider applicants for this position to work a hybrid schedule. 

Compensation & Benefits:

Pay Range $40,000 - $60,000 annually with salary being commensurate with skills and experience. Primepoint offers benefits including health, dental, and vision insurance along with Vacation/PTO, 401(k), and other voluntary options. 

About Primepoint:  

Primepoint is a human resource management and payroll processing company developing and servicing technology, capable of integrating human resource management and payroll processing functionality with time and attendance, and HR consulting services for organizations with up to thousands of employees.  Primepoint offers competitive wages, an excellent benefits package, and a family work environment.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed in this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Primepoint, LLC is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local laws.