Employee Experience Consultant (Human Resources Manager)

The Opportunity

Chartwell is looking for an Employee Experience Consultant (Human Resources Manager) to join our Human Resources team in Ontario. As a key partner to operations, you will play an integral role in fostering a service-oriented, inclusive, and psychologically safe workplace. You’ll help translate policy into action, support leaders and staff, and champion Chartwell’s vision, mission, and values across multiple residences.

What You’ll Do

• Provide strategic guidance on employee and labour relations, supporting managers in delivering fair, consistent, and values-driven practices.
• Act as a trusted advisor to leaders, offering coaching on performance management, progressive discipline, conflict resolution, accommodations, investigations, and terminations.
• Monitor grievance procedures, and Safe Return to Work programs, and respond to urgent employee incidents.
• Lead and support initiatives that enhance employee engagement and workplace culture, including annual surveys and workshops.
• Ensure compliance with Ontario legislation such as the ESA, OHSA, Human Rights Code, and applicable Collective Bargaining Agreements.
• Champion EDIB (Equity, Diversity, Inclusion & Belonging) initiatives while applying cultural competence and emotional intelligence.
• Use HR metrics and analytics to inform decision-making, assess risk, and drive improvements.
• Support organizational change, coaching leaders and employees through transitions and system implementations.
• Embrace technology to streamline processes and enhance employee experience.
• Draft HR documentation, correspondence, and reports, and maintain administrative systems to support a high-functioning HR environment.

What You’ll Bring

• Minimum 5 years of progressive HR experience in a generalist role with significant exposure to employee/labour relations, ideally in a multi-union, multi-site environment.
• Post-secondary education in Human Resources Management; CHRP designation is an asset.
• Deep knowledge of Ontario’s ESA, Human Rights Code, OHSA, Labour Relations Act, and WSIA.
• Demonstrated ability to resolve workplace issues with empathy, confidentiality, and integrity.
• Strong emotional intelligence and communication skills—written, verbal, and interpersonal.
• Proficiency in Microsoft Office Suite; experience with HRIS systems and digital dashboards is preferred.
• Bilingualism (English/French) is an asset.
• Experience in seniors housing or healthcare settings is preferred.
• Ability to travel across assigned business platforms within Ontario.

What We Offer

• Competitive pay and benefits
• Meaningful work that makes a real difference
• A warm, welcoming culture guided by our RESPECT values
• Career development and learning opportunities
• A safe, inclusive workplace where you’re supported and appreciated

Additional Requirements

• Satisfactory outcome of criminal reference and professional background checks.
• Valid driver’s license and ability to travel within assigned regions.