Employee Engagement Specialist I
AMOCO Federal Credit UnionThe Employee Engagement Specialist assists AMOCO in achieving its mission of "serving the financial needs of our members" by creating meaningful employee experience and delivering clear, engaging internal communication. The role leads the planning and execution of engagement initiatives, plays a pivotal role in managing content on the employee intranet to ensure accessible and relevant content, and serves as a key partner for credit union-wide communication. By promoting connection, inclusion, and well-being, the Employee Engagement Specialist helps cultivate a positive workplace culture and supports AMOCO's employer brand across digital and social platforms.
Our Culture
AMOCO Federal Credit Union is 85+ years strong and recognized as one of the largest credit unions in the Houston/Galveston area. Our culture is driven by staff who exemplify the cooperative spirit of people helping people. By listening and understanding the needs of our membership, we aim to become their trusted financial institution. The goal with every interaction is to create member loyalty and to serve and satisfy the financial needs of our members and employees at every touch point in the member service chain. To achieve that, we focus on hiring for talent and the right fit for our culture.
Work Perks
We offer the following exceptional benefits:
- Health Benefits including medical, dental, and vision for employees
- Tuition reimbursement
- On the job training
- 401(k) match
- Annual Bonus Incentive
- Paid Company Annual Holidays
- Paid time off
- Frequent employee appreciation and recognition events
Essential Functions and Duties
20% Responsible for event planning and facilitating employee engagement activities that create a positive workplace experience, including but not limited to maintaining the event calendar, assisting with company wide events, administering the rewards and recognition programs, service celebrations, appreciation events, holiday parties, volunteer activities, mentoring, etc.
20% Collaborates with Human Resources to advance departmental goals related to onboarding, diversity and inclusion, culture-building initiatives, and both internal and external marketing and communication strategies. Serves as the credit union's internal engagement communications partner, ensuring clear, consistent messaging across departments and all levels of leadership.
20% Achieves key performance index (KPI) targets by ensuring engagement and communication programs consistently meet or exceed expectations. Evaluates intranet performance, employee interaction trends, and engagement metrics to understand what's working and where improvements are needed. Provides data-drive recommendations to strengthen communication strategies and enhance the overall employee experience. Monitors the impact of engagement initiatives and delivers clear, actionable reports to management.
20% Maintains productivity and efficiency. Ensures all events, activities, intranet content, and communications align with the credit union's culture, vision, values, strategic goals, and objectives.
20% Utilizes a variety of tools, resources, and methods to maintain engagement with all employees at all levels in the organization. Considers a wide variety of activities and communication strategies to build workplace connections, purpose, and belonging.
- Uses technology and internal communication platforms to communicate with employees. Uses software such as Canva, Microsoft, intranet, social media and technical skills to design and create print and digital internal/external marketing and communications.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
- Commitment to provide excellent customer service while using Member Service & Loyalty Skills: Focus on Member, Maintain/Enhance Self-Esteem, Listen, Maintain Personal Responsibility, Manage Complaints and Resolve Problems.