Employee Engagement and Communications Coordinator

Job Summary

The Employee Engagement and Communications Coordinator role supports the planning, coordination, and execution of employee engagement programs and company events to foster a positive workplace culture and enhance employee experience. This role serves as a bridge between employees, leadership, community partners, and external audiences by executing communication and engagement strategies that strengthen organizational culture, employee experience, and brand reputation. The Coordinator works closely with Human Resources, Operations, and leadership teams to ensure employees remain informed, engaged, recognized, and connected to the organization's mission while helping communicate the organization's impact to external audiences.
The ideal candidate is a highly organized project manager, and relationship builder who is passionate about people, culture, and brand visibility.

Essential Duties and Responsibilities Internal Communications

Support the development and distribution of employee communications including newsletters, announcements, leadership updates, employee spotlights, organizational updates, and special communications.
Manage and maintain internal communication channels, including digital displays,
employee communication boards, intranet content, and email campaigns.
Create engaging content that promotes organizational initiatives, company culture,
benefits, wellness programs, and employee success stories.
Partner with leadership and Human Resources to support communication of
organizational changes, policies, programs, and employee resources.
Assist in developing communication strategies that improve employee awareness, engagement, and organizational alignment.

Employee Engagement and Culture

Coordinate employee engagement initiatives including recognition programs,
appreciation events, wellness activities, volunteer opportunities, and culture-building programs.
Support employee onboarding experiences through welcome communications,
orientation materials, and employee connection activities.
Assist with employee recognition and milestone programs.
Coordinate employee surveys and engagement feedback efforts and assist with
analyzing results.
Identify opportunities to improve employee experience and workplace culture through engagement initiatives and communication strategies.
Collaborate with Human Resources to support retention, morale, and organizational
culture objectives.

Employer Branding and External Communications

Support employer branding initiatives that highlight the organization's culture, mission,
values, and employment opportunities.
Develop content for social media platforms, recruitment campaigns, website updates,
and marketing materials.
Coordinate employee success stories, community impact stories, awards submissions, and organizational announcements.
Assist with public relations activities, media opportunities, and community outreach efforts.
Ensure brand consistency across internal and external communications

Community Engagement and Events

Coordinate organizational participation in community events, job fairs, volunteer activities, networking events, and workforce development initiatives.
Assist with planning and executing employee and community events, including logistics, scheduling, vendor coordination, registrations, and event promotion.
Build and maintain relationships with community organizations, educational institutions, workforce partners, and nonprofit organizations.
Support organizational visibility through community engagement and partnership activities.

Content Development and Digital Communications

Support the development of written content for employees and external audiences.
Assist content development initiatives.
Maintain content calendars for employee communications, social media, and
engagement activities.
Track communication and engagement metrics to measure effectiveness and identify opportunities for improvement.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Key Qualifications:

Two to four years of experience in communications, marketing, public relations, employee engagement, community relations, or a related field.
Experience developing communication content across multiple platforms preferred.
Experience coordinating events and engagement initiatives preferred.
Strong organizational and multitasking skills.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite.
Strong interpersonal and customer service skills.
Experience coordinating in-person events.

Work Environment:

Local travel may be required for offsite events or meetings.
Standard business hours with flexibility for sales cycles and reporting deadlines.
Collaborative team setting focused on people, performance, and growth.

About North End Teleservices:

North End Teleservices LLC is a certified contact center provider delivering exceptional
omni-channel customer experience solutions to government and commercial clients. We are passionate about creating jobs, changing lives, and building strong communities.

North End Teleservices is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.