Director of People & Culture | Full-Time | Miami Beach Convention Center

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Director of People & Culture at MBCC aligns people strategies with OVG policies, the OVG /City of Miami Beach contract, and business objectives. As a strategic advisor and employee advocate, this role oversees compliance, talent acquisition, development, engagement, benefits, and policy implementation. Partnering with leadership, the Director fosters trust, collaboration, and organizational success while leveraging performance management tools to drive engagement, growth, alignment and productivity through goal setting, feedback, and recognition. This position is also responsible for rolling out Corporate HR initiatives at the local level, working closely with corporate representatives to improve employee experience and heighten engagement. This is a hands-on role with a high level of influence with venue and company leaders.

Strategic Impact:

The Director anticipates workforce needs and communicates proactively with leadership. By aligning People & Culture strategies with organizational goals and contractual requirements, this role enhances effectiveness and contributes to MBCC and OVG’s long-term success.

This role pays an annual salary of $120,000-$130,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until March 20, 2026.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

People & Culture, Engagement, Organizational Development:

• Strengthen employee engagement and workplace relationships by meeting with venue leaders regularly and supporting their Management needs from the HR perspective.
• Builds strong work relationships, boosts morale and productivity, and resolves complex employee issues through objective investigations when needed.
• Communicate effectively with MBCC leadership and all departments to build trust, drive collaboration, and ensure alignment.
• Leads D.E.I.B. strategy for the MBCC, promoting a diverse, inclusive, equitable, belonging and culturally
• aware workplace aligned with OVG’s values and Miami’s diverse workforce.
• Supports organizational development and change across the organization.
• Offers guidance and input on business unit restructures, workforce planning, and succession planning.
• Actively participates in local HR networking groups and attends relevant industry events to stay informed of best practices and emerging trends.
• Develops and strengthens MBCC’s employer brand through community partnerships, corporate social responsibility, social presence, and industry networking to attract top-tier hospitality and venue talent in a competitive market.
• Overseeing and managing the employee experience lifecycle from onboarding to offboarding.
• Other duties and responsibilities as assigned.

Policies, Compliance & Employee Relations:

• Provides policy guidance to MBCC management, supervisors, and employees.
• Analyzes trends with MBCC management to develop and implement clear transparent policies and procedures.
• Researching, developing, writing, updating, communicating, and enforcing all company policies and procedural guidelines to meet organizational values.
• Ensure compliance with regulations, labor agreements, and contractual obligations.
• Handles workers’ compensation matters and liaises with insurance carriers.
• Maintains confidential employee records and addresses benefits-related inquiries.
• Comprehensive knowledge of federal Form I-9 requirements and E-Verify compliance, including staying current with all regulatory updates.
• Provides MBCC leaders with day-to-day performance management guidance.

Training, and Learning & Development:

• Leads and develops training programs that support organizational goals, leadership development, service excellence, and compliance requirements.
• Proactively identifies training needs, creates learning solutions, and coordinates training programs, ensuring successful outcomes and delivering new employee orientations.
• Partners with department leaders to assess skill gaps and implement targeted development initiatives that enhance team performance.
• Ensures training materials, SOPs, and learning content remain current, consistent, and aligned with OVG and MBCC policies and values.
• Maintains training records and evaluates program effectiveness to drive continuous improvement and support audit and compliance requirements.

Oak View Group Alignment:

• Serves as the main liaison between OVG’s Corporate and MBCC team, ensuring a cohesive People & Culture department & operations.
• Adheres to OVG’s policies for legal compliance, partnering with OVG’s Corporate legal department when necessary.
• Collaborates with OVG Corporate on EEOC complaints and legal matters.
• Works closely with OVG’s Talent Management team to leverage OVG training and development initiatives.
• Partners with Finance and OVG to evaluate and maintain competitive total rewards programs, such as wage benchmarking, compression analysis, incentive plans, and retention strategies aligned with Miami market trends, while collaborating with Finance on payroll processing and administering all compensation changes, including bonuses, commissions, and raises.
• Acts as the primary on-site liaison for benefits matters, offering knowledgeable support to employees and leaders while coordinating closely with OVG Corporate Benefits, who oversee program administration. Ensures local alignment with corporate benefits strategy, facilitates employee understanding, and assists in communicating updates and requirements.

Talent Acquisition:

• Recruit, retain, and recognize talent to build an inclusive, high-performing team.
• Overseeing recruitment strategies to attract, hire and retain top talent.

Union Relations:

• Serves as liaison for union relations and plays a key role in negotiating local union agreements, providing recommendations, and administering and interpreting union agreements.
• Manages union-represented employee issues, including the grievance process.

Supervisory Responsiblities:

• Provides leadership and guidance to assign department team members.
• Manage the recruitment, hiring, training, and development of department employees.
• Supervise and guide team members, including performance assessment, engagement, recognition, and addressing HR-related matters.
• Execute supervisory responsibilities in compliance with OVG’s policies and relevant laws.
• Contribute to the annual budget preparation, authorize expenditures, and monitor project costs.
• Provides leadership and guidance to MBCC employees to ensure compliance with local Code of Conduct.
• Serve as a coach and mentor to the MBCC leadership team for employee related matters.
• Perform other assigned duties and responsibilities.

QUALIFICATIONS:

Education and Experience:

• Bachelor’s degree (BA) from four-your college or university
• Master’s Degree in Business Management, HR Management or relevant degree preferred.
• A Minimum of 8 to 10 years' experience resolving complex employee relations issues. 
• Solid knowledge of the principals and practices of human resources administration.
• Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state respective employment laws. 
• Bi-lingual in English and Spanish required.
• Familiarity with a union environment, highly desired but not required.
• Hotel, venue or hospitality industry experience strongly preferred.

Skills and Abilities:

• Proven work experience as an Director of HR or Sr. HR position
• Full understanding of all HR functions and best practices
• Excellent people management skills
• Analytical and goal oriented
• Demonstrable experience with HR metrics
• Thorough knowledge of labor legislation
• Project and time management skills
• Excellent communication skills both written and verbal
• Ability to leverage new technologies to positively impact employee experience and efficiencies

Computer Skills:

• To perform this job successfully, an individual should be proficient in Microsoft Office products
• Experience with Windows Operating Systems
• Experience with HRIS and payroll software

Certifications:

• Valid driver's license is required
• SHRM Certified Professional (SHRM-CP) or Professional in Human Resources (PHR) credential, highly desired, but not required.

Physical Demands:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Director of People & Culture Job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the HR Business Partner Job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is regularly required to stand, walk, reach with arms and hands, stoop,

Working Conditions:

While performing the responsibilities of the Director of People & Culture, these work environment characteristics are representative of the environment the Director of People & Culture will encounter. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of the People & Culture Job.

The incumbent works in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.

Work Schedule:

The work schedule of this position typically involves a 5-day work week Monday through Friday; however, this will fluctuate based upon the needs of the community, a project and/or events. All employees in this position are expected to work in person at the Miami Beach Convention Center (MBCC). However, exceptions or modifications to this requirement may be considered and approved by senior leadership. Must have the ability to remain available 7 days per week, work long and irregular hours that may vary due to functions and may include days, evenings, weekends, and holidays. Some travel as needed.

Dress Code:

To reflect the professionalism and high standards expected by our guests, clients, and community, all employees, particularly those in leadership and guest-facing roles, are expected to maintain a polished, business-appropriate appearance. This includes neat, professional attire suited to the position and consistent grooming and hygiene. All leaders should present themselves in a manner that reinforces their leadership role and upholds the image of the venue at all times.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.