Director of People & Culture

About Big Brothers Big Sisters (BBBS) of Miami 

BBBS of Miami is an award-winning, innovative organization that ignites the potential within each child and advocates for them to explore the endless possibilities of what they can accomplish.  

Our Vision 

All youth achieve their full potential. 

Our Mission 

Create and support one-to-one mentoring relationships that ignite the power and promise of youth. 

Since 1958, BBBS of Miami has been South Florida’s premier mentoring organization, preparing future leaders in the community by matching youth (Littles) with committed adult mentors (Bigs). These relationships empower Littles to become productive members of the community.  

Position Reports to: 

Chief Operating Officer 

POSITION OVERVIEW:  

Big Brothers Big Sisters Miami (BBBSM) seeks an accomplished and approachable leader to advance its people strategy and organizational culture by strengthening and evolving existing policies, systems, and practices. Reporting to the COO, the Director of People and Culture serves as the organization’s internal authority on human resources, providing strategic guidance and hands-on leadership across all HR functions. This role requires strong judgment, the ability to maintain neutral boundaries,  emotional intelligence, and the ability to effectively support and train a diverse workforce spanning creative, operational, managerial, and support roles. 

Working in close partnership with leaders and staff across the organization, the Director of People and Culture oversees the full employee lifecycle, including People Operations, Talent Acquisition, Onboarding, Training, Performance Management, Culture, and Employee Experience. The role is responsible for designing, implementing, and continuously improving the frameworks, policies, and tools that enable BBBSM to attract, develop, engage, and retain exceptional talent. 

Responsibilities:

The Director of People and Culture will be responsible for the following and any other projects as assigned by their supervisor. 

Recruitment and Talent Management 

• Lead organization-wide recruitment and talent strategy to attract, assess, and retain a high-performing, diverse workforce. 

• Partner with hiring managers to execute the full employee lifecycle, including job design, recruiting, interviewing, selection, compensation alignment, onboarding, and separations. 

• Design, implement, and continuously improve structured recruitment tools, including competency frameworks, scorecards, and structured interview processes. 

• Forecast hiring needs in partnership with leadership to ensure workforce capacity aligns with organizational goals and program growth. 

• Strengthen onboarding systems to ensure new staff are fully integrated into BBBSM culture and equipped for success. 

• Build manager capacity for effective coaching, feedback, and talent development through training and clear performance expectations. 

• Establish systems to track retention, professional development, training outcomes, and recruitment effectiveness; report insights and recommendations to senior leadership. 

Culture Building + Employee Experience 

• Champion and advance BBBSM’s organizational culture, mission, and values through intentional people practices and leadership partnership. 

• Serve as the primary lead for employee relations, including onboarding, offboarding, performance management, conflict resolution, and sensitive employee matters. 

• Design, implement, and manage performance management systems, including Individual Development Plans, Performance Improvement Plans, KPIs, transparent evaluation processes, and actionable feedback. 

• Develop and maintain personnel policies and practices that support consistency, equity, and accountability across the organization. 

• Create and lead organization-wide engagement initiatives, including staff recognition, all staff sessions, and culture-building programs. 

• Develop and execute training program and ensure alignment between training programs, operational needs, and departmental goals.  

Operations and Benefits 

• Oversee compensation and benefits administration in partnership with external providers, ensuring compliance with legal, grant, and national BBBS requirements. 

• Manage HR systems, workflows, and documentation to ensure accuracy, efficiency, and a high level of service to staff. 

• Provide strategic oversight of all employee benefits and leave programs, including medical, retirement (403(b)), FMLA, Paid Family Leave, disability, workers’ compensation, and unemployment, ensuring compliance, cost-effectiveness, and alignment with organizational values 

• Lead benefits strategy in partnership with external brokers and vendors, including plan design, renewals, and coverage decisions. 

• Maintain accurate and compliant employee records related to onboarding, performance management, benefits, and offboarding. 

• Conduct annual reviews and updates of the employee handbook, onboarding and offboarding protocols, and HR policies and procedures. 

QUALIFICATIONS AND SKILLS 

• Bachelor’s degree  with 8+ years of progressive HR experience with at least 5 years in a leadership/management role developing and executing HR strategy  

• Proven experience building and scaling the HR function, ideally within a nonprofit, media, creative, or mission-driven organization. 

• Background in organizational development and structure, with experience leading conversations on diversity, equity, inclusion, and belonging or a demonstrated record of influencing team members to approach all work with an equity lens 

• Ability to identify, remain neutral, and resolve problems promptly while maintaining a high level of confidentiality as needed 

• Superior interpersonal communication, conflict resolution, and coaching skills, including the ability to work well with staff at all levels 

• Understanding of local, state, and federal employment laws and regulations 

• Excellent computer skills, including Microsoft Office Suite, HR, and payroll platforms. 

• Extraordinary reasoning abilities and sound judgment 

• Independent self-starter with the ability to envision and confidently execute comprehensive HR duties, acting as the primary resource and point of contact for all staff members. 

• Awareness of the importance of document management, as well as areas of potential audit/compliance 

• Professional HR certification preferred (SHRM-CP or PHR) 

Location: 

This position is based in Miami, Florida, at BBBS of Miami’s headquarters at 550 NW 42nd Avenue Miami, FL 33126 with 5% of total work time traveling. 

Compensation:  

The Director of People & Culture is an exempt salary position. This position is supervised by the COO. The salary for this position is between $85,000-$100,000 depending on experience.  

Equal Employment Opportunity:

BBBS of Miami is an equal opportunity employer and is committed to providing applicants and employees with a diverse, equitable and inclusive environment free of discrimination and harassment.  All employment decisions at BBBS of Miami are based on business needs, job requirements and individual qualifications, without regard to age, ancestry, color, disability (mental and physical), gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, or any other status protected by the applicable law.  

Disclaimer 

This job description has been designed to indicate the general nature and level of work performed by employees within this classification; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.