Customer Experience Representative
Miles Employment Group
Contract
On-site
Vancouver, British Columbia, Canada
Company Culture & Engagement
Customer Experience Representative – 5 month + Contract
Elevating Every Interaction. Defining the Standard of Care.
We are looking for a Customer Experience Representative who views every interaction as an opportunity to strengthen a relationship. This role is not merely about resolving inquiries; it's about providing a high-touch, consultative service experience. You will serve as a dedicated advocate for our client’s customers, ensuring they feel heard, valued, and expertly guided through every step of their journey with them.
This is an excellent opportunity to join our Professional Services client as a Customer Experience Representative for a contract role that starts asap for 5 months plus.
Location: Vancouver West Side
Hours: 9am-5pm Monday – Friday
Contract: Minimum 5 months starts asap
Pay: $26.00 per hour plus vacation pay
Key Responsibilities
What You Bring
Apply today and help our client continue delivering exceptional customer service experiences to their valued customers!
Elevating Every Interaction. Defining the Standard of Care.
We are looking for a Customer Experience Representative who views every interaction as an opportunity to strengthen a relationship. This role is not merely about resolving inquiries; it's about providing a high-touch, consultative service experience. You will serve as a dedicated advocate for our client’s customers, ensuring they feel heard, valued, and expertly guided through every step of their journey with them.
This is an excellent opportunity to join our Professional Services client as a Customer Experience Representative for a contract role that starts asap for 5 months plus.
Location: Vancouver West Side
Hours: 9am-5pm Monday – Friday
Contract: Minimum 5 months starts asap
Pay: $26.00 per hour plus vacation pay
Key Responsibilities
- Holistic Relationship Management: Lead interactions across phone, email, and chat with a focus on empathy and professional poise, ensuring the customer’s experience is as seamless as the solution provided.
- Empathetic Conflict Resolution: Professionally de-escalate complex or sensitive situations by utilizing active listening and a non-judgmental approach to transform frustration into loyalty.
- Personalized Guidance: Act as a trusted advisor, translating intricate internal processes into clear, tailored roadmaps that respect the customer’s unique needs and level of understanding.
- Integrity & Data Stewardship: Uphold the highest standards of professional ethics by maintaining precise documentation and ensuring all interactions comply with strict confidentiality and data privacy protocols.
- Advocacy for Improvement: Collaborate with cross functional leadership to share customer feedback, identifying trends that allow the organization to proactively evolve their service model and enhance overall satisfaction.
- Agile Problem Solving: Navigate high volume service channels with superior time management, maintaining a calm and helpful demeanor during peak periods.
- You’re enthusiastic, personable, and committed to outstanding customer service.
- You are adaptable, flexible and pro-active and have strong administrate skills
- You thrive on solving problems and ensuring customers feel valued and supported.
- You communicate clearly and professionally both verbally and in writing.
- You enjoy being part of a collaborative, purpose-driven team.
What You Bring
- Customer Service Specialist: Minimum 2 years of experience in a customer service or office environment.
- Administrative Skills: Proficiency in Microsoft Office programs (Word, Excel, Outlook), proven administrative and data entry skills and excellent attention to detail.
- Communication Skills: Excellent command of the English language, both spoken and written.
- Interpersonal Excellence: You possess a sophisticated communication style and the "emotional intelligence" required to read between the lines of a client's request.
- Solution Oriented Mindset: You are a natural problem-solver who prioritizes the human element of a solution over a simple transactional fix.
- Commitment to Quality: You have a sharp eye for detail, ensuring that every record is accurate and every follow-up is timely.
- Resilience: You thrive in dynamic environments and take pride in your ability to remain composed and professional under pressure.
- Be part of a respected professional organization that makes a positive impact in its industry.
- Work in a supportive, collaborative environment that values respect, integrity, and teamwork.
- Gain opportunities for professional growth and development.
- Contribute to a meaningful mission supporting customers who advance professional excellence every day.
Apply today and help our client continue delivering exceptional customer service experiences to their valued customers!