Coordinator, Talent Development

Company Description

In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group, Pandora, leading food and QCommerce delivery in 18 markets in both regions.

Job Description

Are you looking for a role where you can have an impact on Talent Development (TD) initiatives in 18 markets? Do you enjoy moving fluidly between program management and hands-on workshop support? We are looking for a Talent Development Coordinator to join the regional Pandora team, a small but mighty group of humans dedicated to fostering engagement, enhancing performance, and providing comprehensive learning solutions to our global workforce.

In this role you will support all our TD initiatives through a blend of program management, vendor management, analysis and data reporting, and facilitation support. The primary language of work will be English.

Key Responsibilities:

 Program Management Support 

• You will support TD program management, ensuring effective communication and collaboration across 3 brands and 18 markets.
• You will oversee employee enrollment management and attendance systems, maintaining accurate records and optimizing processes.
• You will monitor participant feedback and ensure its implementation to continuously improve our programs.
• You will assist with procurement, budgeting, and efficient contract negotiations to add to our portfolio of highly qualified & engaged international faculty & training providers.

Engagement Analysis and Reporting Support 

• You will liaise with country and brand leads to monitor employee engagement with L&D programs, fostering strong relationships and gathering insights.
• By mastering our Learning Management System (LMS),  you will prepare monthly and quarterly engagement reports, providing data-driven insights to global People & Culture and business leadership.
• You will help prepare concise and compelling data stories, communicating key findings and recommendations to stakeholders as it relates to talent initiatives within our Pandora strategy.

Training Delivery Planning and Coordination

• You will support the planning and execution of onboarding & training sessions on a range of topics based on employee needs, utilizing a variety of virtual & hybrid delivery methods (webinar, small group workshops, asynchronous learning)

Qualifications

• Adaptability, proactivity and sense of ownership: you are ready to support the team with whatever success requires, you can work independently, prioritize tasks effectively, and meet deadlines in a fast-paced global environment
• Superior organization and process design/improvement skills, extreme attention to details, and a passion for impeccable execution
• Robust data collection and data management skills
• High proficiency in Google Suite (esp. Google Slide, GSheet, Gdoc, GCalendar) and video conferencing software (Google Meet, Zoom)
• Native or near native written and verbal communication skills in English
• 2-3 years of experience in a support/operations/administrative role with evidence of positive impact on the execution and optimization of multiple concurrent processes
• Experience in talent development, learning and development, talent management, or a related field 

Bonus qualifications (even better if)

• Experience working in procurement/vendor management roles
• Familiarity with e-learning platforms, hybrid training models, and/or learning management systems
• Experience working in a matrix or elix organization and building alignment + strong relationship with multiple stakeholder groups
• Experience working with HRIS and Engagement Surveys (e.g. Workday, PeakOn) Fluency in one or more of the following languages: German, Mandarin, or Turkish 

Additional Information

What does your playfield look like?  

• We work in a flexible but fast paced environment.
• We start and end with customers to deliver exceptional service.
• We love to innovate, prioritize, decide, and deliver. 
• We love what we do, and we don’t rest until our targets are achieved.. So if you’re also someone who is driven until the dream is achieved, come join us.