Assistant People Operations Manager

Omise connects people, businesses and society in innovative ways to provide fair and open access to a growing economic ecosystem under its vision of enabling access to the digital economy for everyone. We are on a mission to make digital finance seamless and borderless for people and businesses. Our solutions are used by thousands of companies worldwide including Toyota, ByteDance, ICBC, SCB, True, Allianz Ayudhya, McDonald’s, BMW, King Power and Pomelo.

We are obsessed with solving financial coordination problems and developing new business models and technology that enable businesses to grow. We focus on addressing financial complexities and chokepoints by offering seamless and borderless solutions for our customers because we want them to focus on their core business and value proposition. 

As a value-driven organization, we are dedicated to selecting and retaining the sharpest minds across all functions. Help us make digital finance seamless and borderless for people and businesses. 

Why we need you

We are seeking an experienced Employee Relations professional to be a functional leader of the employee-facing operations in South East Asia (Thailand, Singapore, Indonesia and Malaysia). In this role, you will oversee HR operations, including Global Mobility and Onboarding, Compensation and Benefits, and Office Management. Your leadership will ensure compliance with the Thai labor law and support the foundation of the business by ensuring stability and efficiency in the management of the organization's human resources.

We welcome candidates from both Human Resources and People Operations Management backgrounds who have experience in payroll, labor management and global mobility. The ideal candidate is comfortable working “hands-on” and being flexible in an ever-changing company. You will report to the People Operations Manager and lead specialists, each focusing on one key area of Human Resources, to ensure smooth operations and reliable support for the company.

What you will be doing

• Lead and work hands-on with Southeast Asia’s HR-Operations team, covering Global Mobility & Onboarding (GMO), Compensation & Benefits (C&B), and Office Management.
• Supervise and support three functional specialists (one per function) through regular check-ins, performance feedback, and goal setting.
• Oversee the full employee lifecycle from onboarding to offboarding, ensuring legal compliance and a positive employee experience.
• Manage immigration processes such as visa applications, renewals, work permits, and 90-day reporting with zero delays or compliance gaps.
• Maintain and audit onboarding documentation every 6 months and continuously improve onboarding satisfaction scores.
• Oversee payroll and benefits operations in partnership with the Finance department, ensuring no errors or compliance issues.
• Conduct regular reviews of benefit offerings, internal salary structure, and policy updates to reflect changes in labor laws and market trends.
• Manage and resolve employee queries regarding compensation, benefits, or HR policies in a timely and professional manner.
• Ensure smooth day-to-day office operations, including procurement, vendor management, logistics, and administrative support.
• Supervise the Office Management Specialist and ensure high-quality support for all internal teams, vendors and facilities.
• Maintain Standard Operating Procedures (SOP) and ensure quarterly review cycles for all operational documentation.
• Coordinate closely with Legal, Finance, Talent Development, and IT to align on operational workflows and ensure a smooth and seamless employee experience.
• Participate in audits, prepare documentation, and support organizational compliance with Thai labor regulations.

You

• Experience:
  • Minimum 5 years of experience in HR operations, with at least 2 years in a team lead or senior role
  • Strong working knowledge of Thai labor law, including employment contracts, severance, terminations, and immigration processes
  • Experience in hands-on operations such as payroll, compliance, or revising policies is strongly preferred
  • Background in onboarding/offboarding, HR compliance, office operations, or cross-functional team management
  • Experience leading internal audits or maintaining process documentation

• Education:
  • A bachelor’s degree in Human Resources, Business Administration, Operations, or a related field is a plus

• Skills:
  • Native level in Thai and fluent in English (written and spoken)
  • Advanced knowledge of labor laws, social insurance, and payroll
  • Ability to understand employment contracts and policy revisions to ensure they operate correctly
  • Human resource data management (employee information, attendance, transfers, evaluations, etc.)
  • Familiarity with labor risks
  • Excellent interpersonal and stakeholder management skills
  • Strong attention to detail and ability to lead operational improvements
  • Proficient with internal systems such as Google Workspace, HRIS platforms, and Confluence
  • Skilled in documentation, team coordination, and cross-functional communication
    

• Mindset:
  • Proactive, accountable, and self-motivated
  • Attitude to ensure accuracy of all processes and reporting
  • Demonstrates a strong sense of ethics, ensuring full compliance with labor laws and company policies.
  • Comfortable managing people, solving problems, and improving systems and processes
  • Structured and strategic, but also flexible
    

Nice to Have

• Experience working in tech, fintech, or startup environments
• Familiarity with ISO audits, labor inspections, or risk management
• Involvement in office relocation, renovation, and vendor selection projects
• Experience organizing company culture events, employee engagement, or employee service initiatives
• Background in training or mentoring junior team members
• Knowledge of compensation structure design and job evaluation models
  

How to apply

If you liked what you read and believe you are up for the challenge, we'd be pleased to welcome you to the recruitment process for this position. Simply click on Apply and submit your contact info. Afterward, this will happen next:

• The hiring team will review your application
  
• 2-3 Interviews with the hiring team, People Operations team and all stakeholders involved in the process

Why you’ll love it here

• Work with other talented, ambitious international colleagues who love their craft
• A modern and well-equipped work environment
• Flexible working hours
• A medical healthcare plan and annual health check-up
• A friendly bunch of colleagues

What we believe in

• We cultivate teamwork and a trust-based working culture
• We celebrate diversity and continuous improvement
• Giving our employees the opportunity and create for their own success

About Omise

• Founded in 2013, 500 people
• Headquartered in Japan, with operational headquarters in Bangkok and offices in Singapore, Indonesia, and Malaysia.
• Raised over $236M of funding to date from institutional investors including SCB10X, SPARX Group Co. Ltd., Toyota Financial Services Corporation, JIC Venture Growth Investments, MUFG Bank, Mars Growth Capital,  Ascend Venture Group, and more
• Won Digital Startup of the Year at Digital Thailand Big Bang 2017
• Won Forbes Japan Startup of the Year 2018
• Won 3 awards from International Business Magazine Award 2020
  • Most Innovative Electronic Payment Platform for Singapore
  • Most Innovative Seamless Transactions Provider for Singapore
  • Best Payment Solutions Provider in Singapore
• Won Mizuho Innovation Award 2022 (Q2)

Life at Omise

Nearly 500 employees work from our six office locations as well as remotely from home or co-working spaces. While we are a global company, a lot of our thinking goes into how to solve payment problems at the hyper-local level to help businesses scale and reach their customers. 

Our core values — simple, real, and beautiful serve as our North Star and are integrated into how we work and the results of our work. 

At Omise, we empower people to embrace project-ownership and take initiative. We love to see our employees act as the owner of the outcome and confidently provide solutions to each challenge, taking a collaborative teamwork approach. Our fellow employees are encouraged to discuss and share ideas, and are given the freedom to explore all areas of their work, in order to achieve the expected results.

People at Omise are from different backgrounds and together, we contribute to creating an inclusive, friendly, and safe working environment. As a company, we embrace diversity and value open discussions, a learning mindset, professionalism, and respect. “Growing with us” means to celebrate the challenges and to always look for opportunities to learn, develop your skills, and move one step forward each day. If this is the work environment you are looking for, then get in touch with us.

We look forward to hearing from you. Omise embraces diversity and nourishes an open and inclusive work environment. We are home to over 27 nationalities and all decisions to hire, promote or discharge are based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other applicable legally protected characteristics.

* Discover how Omise prioritizes and protects your privacy and data by clicking HERE to explore our Human Resources privacy policy before you embark on your journey with us.