Assistant Manager, Workforce Planning & Dispatch Operations - Valley Metro

Knowledge and Experience:

• Must be over 21 years of age.
• High School Diploma or equivalent.
• Ability to work without direct supervision.
• Ability to read, write and speak English.
• Ability to work flexible schedules that may include nights, weekends, and holidays.
• Ability to work in a union environment.
• Knowledge of the Phoenix East Valley area (Phoenix, Tempe, Mesa, Chandler, Gilbert, Scottsdale).
• Computer literate.
• Knowledge of Trapeze Ops, Hastus Daily or similar software is desirable.
• Minimum two (2) years of transit industry experience.

Skills:

• High level of attention to detail.
• Effective communication skills, both written and oral.
• Strong organizational planning skills.
• Strong practical skills.
• Strong analysis and problem-solving skills.
• Basic math skills.

Key Accountabilities:  

Workforce Scheduling/ Rostering/ Scheduled Detour Planning:

• Responsible for ensuring daily schedules produced are achievable, efficient, utilize the full range of technological tools to assist in their production, and are in accordance with Keolis/ Valley Metro policies and procedures. 

• Reviews payroll to revenue hours, daily overtime hours against the shift bid to ensure efficient maximization of resources. Adjusts as required based on data trends and prepares for permanent improvements with the next scheduled shift bid. 

• Manages Bus Operator time off requests for assigned location, approves or denies based on daily allotment in accordance with the CBA and ensures replacement coverage. 
• Communicates regularly with the Workforce Planning & Dispatch Ops Manager regarding any challenges, discrepancies, or improvements that could benefit the team.
• Attends scheduling committee meetings, acts on feedback received that is valid for improvements.
• Reviews City GIS & CIP sites/ AZ 511 for upcoming construction events posing impacts to fixed route lines. Works collectively with the Communications Control/ OCC Department to ensure all detours are set within the CAD AVL Software as required and detour bulletins are posted when applicable.

 Dispatch Operations Oversight (Window Dispatch): 

• Works closely with the Dispatch Team to ensure that Bus Operators are checked in on-time and are in line with scheduled duty report times to achieve at 100% on time pull-out goal. 
• Ensures Dispatch takes all measures possible to mitigate lost service time, missed routes, etc... Goal is 100% service coverage. 
• Ensures Dispatch is correctly and accurately entering data into the time & attendance software system (DCS) including pay hours, absenteeism, and proper Dispatch notes.
  
• Review the performance of the Dispatch Team to ensure tasks are completed accurately and on time.
  
• Identify any issues with Dispatch performance (e.g., delays, missed tasks, inefficiencies) and mitigates as required.
  
• Provide ongoing feedback to Dispatch to improve processes and ensure that performance standards are met. 
• Foster a team environment Conducts daily Dispatch huddles at the assigned location to ensure teamwork, excellent communications, set expectations and boost employee engagement. 
• Hire, train, and evaluate dispatch personnel. 
• Provide coaching and performance feedback to ensure high-quality service delivery. 
• Foster a team environment aligned with Valley Metro's core values: Whatever It Takes, Team Player, Positive Customer Care.
• Other duties as assigned.

 Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. 
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

INDHP