Senior People Operations Analyst (Fixed-term Contract)

Summary

Are you looking to work in an environment, where you have the ability to own, create and improve People Operations best practices in multiple countries?
Do you enjoy finding solutions to People Operations challenges?

Are you interested in continuously learning and deepening your international HR knowledge in a Global organization?

If you answered yes to these questions, we have an exciting opportunity for you! We are looking for a Senior People Operations Analyst (Fixed-term Contract) to join our Global People Operations Team, supporting APAC in Guidewire’s highest-growth market, and contribute to our incredible growth story.

Job Description

What you will be doing

• Be a key member of our Global People Operations Team, providing support across multiple countries, with a focus on India, Malaysia, Japan and Australia.

• Serve as a customer advocate for the People Operations Team, promoting our products and services positively and delivering exceptional support.

• Manage end-to-end employee lifecycle activities from onboarding to offboarding, including monthly payroll preparation and benefits administration.

• Lead New Hire Orientation for India and APAC, ensuring a consistent, engaging, and seamless onboarding experience that sets employees up for success and aligns with global standards.

• Collaborate and engage with CoE’s, Business Partners and Tier 1 People Operations to deliver outstanding employee experience.

• Deliver exceptional experiences to our employees and managers across the globe, answering incoming queries relating to People processes, policies, and practices, through our case management systems.

• Review and update People Team processes in response to policy changes, new policy implementations, and updates to local laws and regulations to ensure compliance and operational efficiency. Partner with stakeholders to support successful program launches. 

• Ensure all service standards are met as per the agreed Service Level Agreements and drive operational excellence by maintaining living and breathing standard operating procedures.

• Identify trends in employee queries, propose, and implement solutions to simplify user journeys. Actively contribute to developing and maintaining the employee knowledge base to promote self-service and easy access to information.

• Proactively propose and drive improvements to streamline and automate People processes.

• Contribute and/or lead Global and regional projects focused on process automation, optimization, compliance, and employee experience.

• Ability to work in a hybrid environment, with a minimum of three days per week in our Bengaluru office. Effectively manage collaboration across multiple time zones, including evening calls to accommodate EMEA and US team members. 

What you bring

• 5+ years relevant People Operations and/or HR Shared Services experience in an international organization. SaaS company experience is preferred.

• Hands-on experience with Workday for managing employee lifecycle transactions and case management tools (e.g., ServiceNow experience is a plus).

• Proven ability to manage end-to-end employee processes, from onboarding through offboarding, ensuring a seamless employee experience.

• Strong stakeholder and vendor management skills, with the ability to build trusted relationships and drive collaborative outcomes.

• A self-starter mindset, capable of working independently, prioritizing effectively, and ramping up quickly in a fast-paced setting.

• Demonstrated analytical thinking, problem-solving, and attention to detail, with a track record of process improvement and leveraging tools or AI to enhance efficiency.

• Excellent communication and interpersonal skills, with a passion for people and a focus on delivering an exceptional employee experience in a dynamic environment.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.