Re-advertisement: People and Culture Manager (Benefits and Entitlements), P-4, Fixed Term Position, Global Shared Services Centre, HR Admin Section, GSSC, Budapest, Hungary #00095678 (Open for all UNICEF personnel)

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to a Future

This is a re-advertisement, candidates who have already applied do not need to re-apply.

The UNICEF Global Shared Services Centre (GSSC) was created with a mission of being a center of excellence for the global delivery of efficient services within a culture of customer service, continuous business improvement, knowledge-sharing and innovation to support the effective achievement of UNICEF’s program results worldwide. The UNICEF GSSC currently manages transactions for the organization in four main lines of service globally to all staff: Finance, HR Administration, Payroll and Business Innovation and Support-Customer Care.

To improve global efficiencies in the benefits and entitlements administration in UNICEF Global Shared Services Centre Human Resources Administration Section is seeking the People and Culture Manager to transition and lead the Benefits and Entitlements. The HR Administration Section delivers high quality, responsive, timely and equitable human resources services for UNICEF offices which include onboarding, staff entitlements, benefits, and other administration support.

How can you make a difference

Under the guidance of the Chief of Human Resources Administration, the incumbent of this highly specialized post leads a large team responsible for managing benefits and entitlements for UNICEF staff members globally. In the highly metric-driven environment of the Global Shared Services Centre, the incumbent ensures compliance with Service Level Agreements (SLAs), achievement of Key Performance Indicators (KPIs), and the delivery of high-quality services related to personnel entitlements, benefits, and other HR administration functions. The incumbent ensures alignment with UNICEF’s HR policies and procedures and plays a key role in promoting efficiency, accuracy, and service excellence within the team. In addition, the incumbent oversees the maintenance of staff HR master data and is responsible for providing HR service delivery support to the International Telecommunication Union (ITU).

Summary of key functions/accountabilities:

1. Provide technical leadership, operational support and guidance.
2. Responsible for oversight of global HR Master Data with respect to transactions being processed by the benefits & entitlements team.
3. Management of Global Shared Services Centre priorities and volume of work, including ensuring SLAs, quality & accuracy of financial transactions.
4. Partner with internal and external partners to deliver services and improve business processes.
5. Manage complex and sensitive queries / escalations related to benefits & entitlement policies.
6. Leadership and management of service delivery teams.
7. Build active cooperation, networks and partnerships with other agencies.
8. Identify and explore best practices and innovation in HR area.
9. Oversee HR service delivery for The International Telecommunication Union (ITU).

If you would like to know more about this position, please review the complete Job Description here:  JD-HR Manager (Benefits and Entitlements)_P4.pdf

To qualify an advocate for every child you will have… 

Minimum requirements:

• Education: Master or equivalent (Advanced University Degree) in human resource management, business management, international relations, psychology or another related field is required.
  A Bachelor or equivalent (First Level University Degree) in a relevant area combined with 2 additional years of relevant work experience may be accepted in lieu of an advanced university degree. This is applicable to internal (FT, Continuing and Permanent) staff only.
• Work Experience: Eight years of professional experience in human resource management and human resources administration in an international organization and/or large corporation is required. Experience in a supervisory/managerial capacity, included managing large size teams is required.
• Skills:
  • Managerial: The ability to allocate appropriate time and resources for successful achievement of goals and foresee risks and allow for contingencies when planning. Ability to implement clear goals that are consistent with agreed strategies, identify priority activities and assignments, adjust priorities as required.
  • Strategic: Experience and ability to help design and implement targeted and innovative human resources strategies to address clients’ people-related needs. Ability to help design and implement innovative HR programs within a fast paced, evolving, and wide organizational setting.
  • Technical: Authoritative technical knowledge of the principles and concepts of human resources management. Capacity to adapt policies, approaches and models to meet emerging needs. Ability to identify and analyze systemic issues, formulate opinions and make conclusions and recommendations to resolve same. Excellent knowledge of organizational and HR information technology systems and tools. Experience of UNICEF's human resource policies, programme and designing of processes is required.
  • Interpersonal and Communication: Demonstrated ability to communicate effectively in a diverse organization tailoring language, tone, style and format to match audience. Empathize with client managers, supervisors and staff while advocating for consistent and equitable applications of promulgated HR regulations and rules.
• Language Requirements: Fluency in English is required.

Desirables:

1. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.
2. Experience with an international organization shared service business support centre and excellent client management capabilities are highly desirable.
3. Hands on experience in field-office locations is desirable.
4. Experience as an advanced user or a subject matter expert in HR module of an ERP system is highly desirable.
5. Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.

For every Child, you demonstrate...

UNICEF's Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships
(2) Demonstrates self-awareness and ethical awareness
(3) Drive to achieve results for impact
(4) Innovates and embraces change
(5) Manages ambiguity and complexity
(6) Thinks and acts strategically
(7) Works collaboratively with others
(8) Nurtures, leads and manages people

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable candidates are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants' bank account information.

Humanitarian action is a cross-cutting priority within UNICEF's Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.