People Operations Coordinator

ABOUT CHETOLA RESORT

For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina, Chetola is a luxury haven where adventure meets tranquility—blending refined hospitality with immersive outdoor experiences, from Orvis®-endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock boasts many of the most luxurious residences in all of the Carolinas, attracting an affluent clientele to this year-round destination.

THE ROLE

Chetola Resort is seeking an organized, approachable, and growth-minded People Operations Coordinator to support the daily operations of the People & Culture department. This role is ideal for someone who loves helping others, thrives on learning, and is excited to grow a long-term career in hospitality and people operations. Reporting to the Director of People & Culture, this individual will play a key role in recruiting, onboarding, HR administration, and employee engagement—while continuously learning and implementing best practices that strengthen Chetola’s workplace culture and operational excellence.

At Chetola, we believe in developing our team members and creating pathways for professional growth. The right candidate will bring curiosity, initiative, and a desire to expand their skills across all facets of human resources within a high-performing hospitality environment.

WHAT YOU’LL DO

Employee Experience & Engagement

• Serve as a welcoming and reliable point of contact for employees, providing timely support on timekeeping and benefits questions.
• Coordinate employee engagement initiatives, appreciation events, and recognition programs that foster connection and belonging.
• Support employee communications, policy rollouts, and training logistics across departments.
• Maintain confidentiality and professionalism in all employee interactions.

Recruiting & Onboarding

• Partner with hiring managers to post positions and screen applicants.
• Manage pre-employment steps including background checks, reference checks, and onboarding paperwork.
• Prepare new hire materials and uniforms prior to start dates.
• Lead or assist with new hire orientation to ensure a smooth and welcoming first-day experience.

HR Administration & Compliance

• Maintain accurate and up-to-date employee records in Paylocity.
• Support the administration of benefits, PTO, and leave programs.
• Maintain job codes and position assignments and audit timekeeping to ensure payroll accuracy.
• Assist in implementing new HR processes, systems, and standard operating procedures.

Continuous Improvement

• Stay current on HR and hospitality industry trends, best practices, and employment law updates.
• Identify opportunities to improve HR systems, processes, and employee experiences.
• Contribute ideas and feedback that advance Chetola’s mission to be a best-in-class workplace and resort destination.

Collaboration & Communication

• Partner closely with department leaders to support their people-related needs and ensure smooth communication between teams.
• Model Chetola’s values of warmth, professionalism, and excellence in every interaction.
• Participate in cross-departmental initiatives that strengthen culture, communication, and engagement across the resort.

ABOUT YOU

• You have a growth mindset—you’re always looking to learn, improve, and find better ways to serve.
• You take pride in creating a positive impact for others and thrive in a collaborative environment.
• You’re organized, detail-oriented, and proactive in anticipating needs before they arise.
• You communicate clearly, follow through consistently, and bring warmth and professionalism to every task.
• You’re excited to build your career in People Operations and hospitality, with opportunities to grow into new areas over time.

REQUIREMENTS

• 2–4 years of experience in Human Resources, People Operations, or administrative support (hospitality experience preferred).
• Strong interpersonal, communication, and problem-solving skills.
• Working knowledge of HR systems or payroll platforms (Paylocity experience a plus).
• Curiosity about industry trends and a desire to stay current on HR best practices.
• Ability to maintain confidentiality, professionalism, and discretion at all times.
• Associate’s or Bachelor’s degree in Human Resources, Hospitality Management, or a related field preferred.

WHY CHETOLA

• One of the largest private employers in the county with a dynamic work setting and strong potential for career growth
• Join a dedicated and growing team shaping the next era of a beloved mountain resort
• Contribute meaningfully to a culture rooted in connection, craftsmanship, and care
• Competitive salary
• Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, and supplemental benefits as well as PTO, and on-property perks