People Operations Assistant

Company Description

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.

Our purpose is to foster human progress through knowledge.  We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

Job Description

Join Our HR Team as a People Operations Assistant - Entry Level Opportunity!

Transform Employee Experiences Every Day

Are you passionate about making a real difference in people's working lives? We're looking for a People Operations Assistant who will be at the heart of supporting our employees through every stage of their journey with us. This isn't your typical administrative role - you'll be the friendly face and helpful voice that turns potentially stressful situations into positive experiences.

In this role, you'll be solving problems, answering questions, and ensuring our people feel supported and valued. Whether someone is starting their first day, celebrating a promotion, or navigating a life change, you'll be there to guide them through the process with care and expertise. You'll work with cutting-edge systems, collaborate with teams across the business, and see firsthand how your work contributes to creating an exceptional workplace culture.

The best part? We believe in growing our own talent. If you have the right attitude and core skills, we'll provide all the training and development you need to excel. No prior HR experience required - just bring your passion for helping others and your eagerness to learn.

What You'll Be Doing

• Delivering exceptional customer service to employees across all their workplace needs
• Managing employee queries with speed, accuracy, and genuine care
• Supporting key employee milestones from onboarding to career transitions
• Working with innovative systems to streamline processes and improve experiences
• Collaborating with teams to solve complex challenges and implement improvements
• Contributing to projects that shape how we support our people

Why You'll Love Working With Us

• Full training provided - we'll teach you everything you need to know
• Career development opportunities - grow your skills and advance your HR career
• Supportive team environment - work alongside experienced professionals who want to see you succeed
• Meaningful impact - see how your work directly improves people's working lives
• Modern systems and tools - work with the latest technology to deliver great service

Qualifications

Essential qualities that matter most to us:

• Genuine passion for customer service - you light up when helping others succeed
• Meticulous attention to detail - accuracy matters when dealing with people's careers
• Strong IT skills and adaptability - comfortable with technology and excited to learn new systems
• Speed and efficiency - able to work at pace while maintaining quality
• Drive for results and initiative - you think beyond the task to understand the bigger picture
• Excellent communication skills - warm, professional, and clear in all interactions
• Hunger to learn and grow - eager to develop new skills and take on challenges

Additional Information

Ready to Start Your Career Journey?

If you're excited about the prospect of making a real difference in people's working lives and want to join a team that values growth, learning, and exceptional service, we'd love to hear from you.

Apply today and take the first step toward a rewarding career where your passion for helping others will be valued and developed every single day.

We welcome applications from candidates at all career stages - if you have the right attitude and core skills, we'll provide the rest.

Location: We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely.

The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our office in Milton Park, Oxfordshire, to ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time.

Closing Date: Applications will close on 14th November 2025

What we offer in return: 

• A salary of c. £29,000 pa + 5% bonus
• An excellent work/life balance with a fantastic, flexible working culture
• 25 days annual leave per year plus a day off for your birthday 
• 3 additional discretionary days off during the holiday season at the end of the year 
• 4 paid volunteering days each year 
• Company funded single cover private medical insurance  
• Employee assistance programme – offering 24/7 well-being support 
• Share Match – Plan that matches every share purchased with two free shares. 
• Pension scheme 
• Life assurance, plus optical and medical care

Being Yourself at Taylor & Francis 

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life. 

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor. 

If you have a disability, or face another barrier,  and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact Liz Southwick. Your request will be reviewed and considered in the strictest confidence.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers 

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F. 

https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/ 

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.    This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information. 

To find out more about our business and the great career opportunities please go to our Careers Site: https://taylorandfrancis.com/careers/