Director of People Operations

Convive Brands is a New York-based hospitality group that builds and operates high-quality restaurant brands. Convive operates 50+ restaurants nationwide across two concepts: Le Pain Quotidien and Little Beet. As a patient, long-term investor-operator, it aims to build significant enterprise value through both organic growth and acquisition.

With a focus on building a company rooted in long-term success in an ever-changing and hyper-competitive industry, we are growing our team with excitement about the future and grounded in how to get there. Challenges and opportunities exist at every level, alongside truly incredible upside. Convive employees embody confidence in navigating change, building and leading growing teams, and supporting strategic execution in the hospitality space.

Job Description:

We’re looking for a Director of People Operations to help us build a world-class hospitality organization where people feel supported, inspired, and proud of the work they do.  In this role, you’ll lead and coach our Strategic People Partners (HRBPs), by working side by side with Senior Operations and People Team leaders to anticipate talent needs, elevate leadership capability in the field, and strengthen our culture across every restaurant.  In your partnerships with Senior Ops Leadership, you will function as a Senior HRBP, and will bring your experience as a true HR operator who has proven, measurable experience actively impacting the performance of an organization.  Your strategic insight, empathy, and a builder’s mindset will elevate how we attract, grow, and engage our people as we scale for the future.

What You’ll Do:

• Build a deep partnership with our Regional and Brand Leaders to strengthen culture, drive engagement, and raise the bar for performance across all locations.

• Coach and develop your team of People Partners, supporting their capability as strategic leaders and trusted advisors to the field.

• Ensure compliance and consistency through upholding, developing, measuring and implementing standards, policies, and practices that protect our people and our brands.

• Be a strong collaborator to your fellow People Team Leaders by creating and strengthening feedback loops between People Ops, Recruiting, Compensation & Benefits, Learning & Development.

• Serve as the nexus point between all People/HR verticals, seeing to it that the People Ops team is an active conduit between our field operations and all People disciplines.

• Develop leaders by partnering cross departmentally with Operations and other stakeholders to strengthen leadership capability at every level, supporting clear growth paths and readiness for what’s next.

• Lead the way on continuous improvement and utilization of systems and tools such as Workday HCM, performance and talent management tools.   

What You’ll Bring:

• 6-8+ years of experience with at least 3 years people management, ideally in hospitality, retail, or multi-unit environments.

• A track record of building scalable systems, teams, and programs in growing organizations.

• Strength in coaching leaders, developing talent, and navigating change with clarity and confidence.

• Experience creating and implementing HR & People programs and initiatives, particularly for a geographically dispersed, multi-unit workforce with hourly and salaried employees.

• Experience leading field-facing People Ops teams and partnering cross-functionally to align people and business goals.

• Data-driven thinking with a bias for action (you connect insights to impact).

• A grounded yet entrepreneurial mindset: steady, curious and driven by purpose.

• Working knowledge of multiple HR disciplines, including compensation practices, organizational diagnosis, performance management, and federal and state employment laws.

• Why You’ll Love It Here: You’ll join a People team that believes in growing our business by growing our people.  We value curiosity, collaboration, and a genuine commitment to helping our teams thrive.

Benefits
 

• Enrollment in Company-contributed health coverage plan

• Managed time off

• 401k with up to 4% match after ninety (90) days of employment

• Life insurance coverage fully paid by the Company

• Quarterly gift card able to be used at any of our brands

• Monthly $127 transit stipend

• Pre-tax commuter benefits

• Monthly cell phone reimbursement of $35

• Pet insurance

• Team member discounts at all our brands

The annualized salary range for this position (plus a bonus) is: $130,000- $160,000

Convive Brands is an Equal Opportunity Employer. We do not discriminate in employment on the basis of race, color, religion, sex, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other protected class. Convive Brands celebrates diversity and is committed to creating an inclusive environment for all employees.