Associate Manager, Restaurant People Experience

Own the global system of frontline engagement and Ops people programs that bring Pizza Hut’s Best Jobs strategy to life. You will set strategy, lead cross-functional execution, and deliver measurable outcomes across employee engagement, franchisee people process audits, EVP & employer brand activation, global field people programs, and operations capability—operating with minimal guidance while partnering with senior leaders (including CPOs, COOs, and BU Heads).

Employer Brand & EVP Activation

• Project manage the Business Units’ and franchisees’ activation of the EVP, employer brand, and uniform launches.
• Design & develop franchisee enablement resources, playbooks, and guides that create great team member experiences.
• Create translation/localization strategies to ensure global accessibility.

Storytelling & Engagement

• Develop global EVP communications & storytelling strategy.
• Lead execution of global storytelling campaigns, sourcing and curating content for HutBot, LinkedIn, and other platforms.

Hiring & Onboarding

• Own global design & launch of 90-day onboarding program, ensuring BU adoption and local relevance.
• Redesign restaurant job descriptions and hiring guides to emphasize hospitality and career growth.
• Manage translation and rollout of new hiring and interview resources.

Recognition & Culture

• Lead a global recognition gap analysis research study.
• Partner with the HutBot team to develop digital recognition experiences.
• Author and maintain a Global Recognition Playbook to guide franchisee adoption.

Engagement & People Insights

• Own the people strategy of the Best Voices (restaurant engagement survey) program
• Manage Business Units’ action planning process – turning data into insights and insights into Franchisee strategy
• Own the Best Jobs visit annual franchisee people processes audit including project management of vendor & BMUs plus evolution of visit strategy
• Collaborate with analytics team to connect engagement data to business outcomes (e.g., sales, guest satisfaction).

Programs & Partnerships

• Manage the Corporate Ops Mentorship Program including cohort logistics, content development, events, evaluation, and reporting.

Qualifications

• Bachelor’s degree in HR, Communications, Marketing, Business, or related field (or equivalent experience).
• 5+ years of relevant experience 
• Proven ability to manage complex programs across multiple stakeholders and geographies.
• Strong communication skills: able to distill complex ideas into simple, actionable insights.
• Experience in employer branding, HR program design, or QSR/retail frontline engagement preferred.
• Skilled in balancing executional excellence with strategic consulting.

What Success Looks Like

• Pizza Hut’s Best Jobs strategy comes to life in tangible, visible ways for restaurant teams globally.
• Team members experience stronger belonging, growth, and empowerment.
• Markets and franchisees are equipped and empowered with tools and resources to create great team member experiences.
• Engagement and recognition programs drive measurable improvements in both culture and business outcomes.
• The role spans from tactical execution to program ownership, strategy and thought leadership across global markets.

Salary Range: $96,700 to $102,420 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.